General Terms & Conditions

Authentic Art Lovers

  • Customer Care contact details:
    • E-mail: info@authenticartlovers.com
    • Send a ticket: click here


APPLICABILITY

  1. On all offers, orders, purchases and deliveries of Authentic Art Lovers products through the Website these terms and conditions apply.

  2. These terms and conditions are accessible for anyone via the homepage https://authenticartlovers.com.

  3. In the case of any discrepancy between language versions, the English version prevails.

  4. By ordering Authentic Art Lovers products via the Website, the buyer agrees to these terms and conditions.

  5. Authentic Art Lovers has the right to amend these terms and conditions from time to time. 


THE OFFER

  1. If an offer is subject to a limited period of validity or is made subject to conditions, this will be explicitly mentioned in the offer.

  2. Our offers contain a complete and accurate description of the products being offered.

  3. Authentic Art Lovers is not bound by obvious errors or mistakes in our offers.

  4. Every offer contains information that makes it clear to the buyer what rights and obligations are related to the acceptance of the offer.


PAYMENT

Authentic Art Lovers store includes SSL security protocol to ensure the satisfaction and security of our customers' purchases. 

The payment methods available in our online store are:

  • Paypal: allows you to pay directly without communicating financial data on the network. Automatically encodes sensitive data with the help of the best technologies available in the market.

  • Credit or debit card with payment insured by Stripe.


    In case of any doubt regarding the purchase process, you can contact us at the following email: info@authenticartlovers.com.
     

The buyer will be bound to the terms and conditions of the payment provider of its choice in relation to the payment. Authentic Art Lovers has no control over these terms and conditions and cannot be held responsible for the contents thereof.

 

DELIVERY

  1. Authentic Art Lovers offers free shipment on all products and to all countries that can be selected when choosing the shipping address.

  2. The buyer bears the responsibility for the correct input of the delivery address; in case anything goes wrong with the shipment of an order due to an error in the delivery address made by the buyer, Authentic Art Lovers cannot be held responsible for the (partial) loss of the shipment. In case Authentic Art Lovers needs additional information regarding a delivery address, the buyer may be approached by Authentic Art Lovers in order to provide additional information. A delay in the delivery may occur in case additional information regarding the delivery address is needed.

  3. Authentic Art Lovers will use all reasonable efforts to deliver the order within the expected delivery terms to the delivery address. Authentic Art Lovers cannot be held liable for any delays in the delivery of an order.

  4. If delivery suffers a delay, or if the delivery cannot be implemented, or only partially, the buyer will be informed about this as soon as reasonably possible after the order has been placed. 

  5. The risk of damage and/or loss of products rests upon Authentic Art Lovers up to the moment of delivery to the delivery address, unless this has explicitly been agreed otherwise.

  6. In case the buyer receives a product that the buyer did not order or a product in a damaged or incomplete state, the buyer must inform Authentic Art Lovers hereof as soon as possible (within 24 hours after receiving the order) by email (or through the contact page of the Website). Subsequently, Authentic Art Lovers will decide how to deal with the matter at hand.

  7. In case the order that has been shipped or is being shipped by Authentic Art Lovers to the buyer, is missing, went missing, or in case the buyer claims that he/she did not receive the order (despite information such as the track & trace data/carrier information, indicating otherwise), the complaint procedure of the carrier will be started and the outcome of this procedure will be awaited before any refund or re-shipment shall take place. The buyer will fully cooperate with the complaint procedure of the carrier. In case of a shipment that went missing as the result of an error by the carrier (and after the complaint procedure of the carrier has been completed), Authentic Art Lovers will either refund the customer or Authentic Art Lovers will try to re-ship the ordered product.

  8. In case a shipment still has not been delivered at the delivery address of the buyer 48 days after the shipment date the buyer has the obligation to inform the Authentic Art Lovers customer care team by email within 14 days (so: ultimately 62 days after the shipment date).

 

EXCHANGE AND RETURN POLICY 

Conditions of making change or return:

  1. Any product that you want to change or return, must have original packaging and original labeling in the same conditions it has been shipped, must be packaged and protected correctly so that it arrives in good condition to Authentic Art Lovers warehouse. If the conditions are not met and there are stains, tears or breaks, bad odors or smells of perfume will not be accepted by Authentic Art Lovers.

  2. Money return: through a voucher with the amount of the order redeemable within the Authentic Art Lovers store.

  3. Refunds are not accepted if the product is the same that had been ordered by the buyer. Return, exchange or refund for not finally desired item within the time limit are charged to the customer. 

  4. If the return or refund is made because of product faults or an error on our part, the costs will be paid by Authentic Art Lovers Store. We will examine the case and then make a refund of the amount paid, by the payment method used by the buyer.

  5. If your order has been received and has not been submitted within 14 calendar days for an exchange, refund or return, it will not be accepted by Authentic Art Lovers Store. Once we have verified your request, the refund of your order will be made within 14 working days, using the same payment method you used when receiving your order.

  6. In special cases the terms of return may vary, these variations will be duly informed in time on our website.

Conditions on making a return on customer behalf:

  1. Please contact us using a contact form or our email info@authenticartlovers.com with your order number and items you have a problem with. The delivery address will be provided to you in the mail with the corresponding conditions. 

  2. When we receive the item physically, we will check that everything is correct and will refund the amount of the items purchased, within a maximum of 14 days (Only the amount of the item will be refunded, never the shipping and return costs). The address to which you need to send the item for return will be provided in the contact mail.

  3. Please do not forget to include the invoice of your order so we can identify your purchase.

 

PERSONAL DATA AND PRIVACY

Authentic Art Lovers will store the data entered by the buyer in a file. The data will be used for the purpose of fulfilling the buyer's order and will be stored as long as is necessary in order to deal with possible issues regarding the fulfillment of the order. We guarantee that all personal data will be handled with care. The buyer's personal data will not be shared with any third party, except for purposes of fulfilling the order or for repair purposes. 

Authentic Art Lovers are allowed to use the buyer's data to advertise products to the buyer. The buyer always has the possibility to see, to amend or delete his/her personal data by logging into his/her account on authenticartlovers.com.

We may use your e-mail address to send you information about products or services that are the same as or similar to those that you have ordered from us and that we think you may find useful. We will do so only if you have indicated that you do not object to being contacted for these purposes. At any stage, you have the right to ask us to stop using your personal data for direct marketing purposes by clicking on the link in the footer of our marketing e-mails.

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