Shipping Policy

STANDARD DELIVERY 

Authentic Art Lovers offer free shipment on all products to countries that can be selected when choosing the shipping address. 

You are responsible for the correct input of the delivery address; as we do not hold any responsibility for shipments that have been delivered on an incorrect address (that was communicated with Authentic Art Lovers prior to the shipment). In case Authentic Art Lovers need additional information regarding a delivery address, you may be approached by Authentic Art Lovers in order to provide additional information. A delay in the delivery may occur in case additional information regarding the delivery address is needed.

Authentic Art Lovers will use reasonable efforts to deliver the order within the expected delivery terms to the delivery address. If delivery suffers a delay, or if the order is not (or only partly) executable, you will be informed about this as soon as reasonably possible after the order has been placed. In this case, you have a right to dissolve the contract free of charge.

The risk of damage and/or loss of products rests upon Authentic Art Lovers up to the moment of delivery to the delivery address, unless this has explicitly been agreed otherwise.

In case you receive a product that you did not order, you must inform Authentic Art Lovers hereof as soon as possible (within 24 hours after receiving the order) by email (or through the contact page of the Website). Subsequently, Authentic Art Lovers will decide how to deal with the matter at hand; you must always inform Authentic Art Lovers in the aforementioned situation(s) and wait for the instructions from the customer care team. If you return a product in this situation at your own costs, without first contacting and awaiting the instructions of the customer care team, you cannot claim the costs you made at Authentic Art Lovers (nor hold Authentic Art Lovers responsible for the return shipment that took place without the prior consent of Authentic Art Lovers). In case the order that has been shipped or is being shipped by Authentic Art Lovers to you is missing, went missing, or in case you claim that you did not receive the order (despite information such as the track & trace data/carrier information, indicating otherwise), the complaint procedure of the carrier will be started and the outcome of this procedure will be awaited before any refund or re-shipment shall take place. You will fully cooperate with the complaint procedure of the carrier.

In case of a shipment that went missing as the result of an error by the carrier (and after the complaint procedure of the carrier has been completed), Authentic Art Lovers will either refund you or Authentic Art Lovers will try to re-ship the ordered product. In case a shipment still has not been delivered at your delivery address 48 days after the shipment date, you have the obligation to inform the Authentic Art Lovers customer care team by email within 14 days (meaning: ultimately 62 days after the shipment date).

DELIVERY FAQS

How long does it take for me to receive my order?

The delivery time depends on the country, as well as the location. An order that is shipped to a rural location may take longer than an order that is shipped to a big (metropolitan) area. The expected delivery time in working days, as mentioned in the advertisement of the product, differs per shipping country. In the tracking info that you receive as soon as the parcel will leave the Authentic Art Lovers warehouse, an indicated delivery time is shown.

Where can I find the status of my order?

As soon as your order is shipped, you will receive an email with the track and trace data. The expected delivery time, as shown in the advertisement, is mentioned in 'working days', which means that weekends and national holidays should not be taken into account.

Are there any shipment costs?

Authentic Art Lovers offer free shipment on all products to countries that can be selected when choosing the shipping address.

Please note: for orders shipped to an address outside the EU, it may be subject to import duties and taxes, which are levied when the shipment reaches the specified delivery address. You will be responsible for payment of such import duties and taxes. It should be noted that Authentic Art Lovers has no control over these charges and, since these charges are different for different countries, we cannot predict their amount. We advise you to contact the local customs office for further information.

To which countries do you ship?

Authentic Art Lovers offers free shipment on all products to countries that can be selected when choosing the shipping address.

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